2027 Platforms & Business Consulting Intern

Launch your consulting journey with West Monroe

West Monroe is seeking Consulting Interns to join our Customer Strategy & Platforms team within our Technology and Experience (TechEx) Practice. As a Consulting Intern, you will work directly with clients across various industries, focusing on business process, operations, and technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce, order management, operations, and accounting functions.

As a Consulting Intern, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, service, accounting, and operations teams.

Primary Responsibilities

Develop and deliver business and technology solutions across Marketing, Sales, Customer Service, Accounting, and Operations functions

Partner with client stakeholders to gather business requirements, document desired outcomes, and translate business needs into actionable solution designs

Conduct market research, business analysis, and data analysis to identify trends, evaluate opportunities, and support strategic recommendations

Participate in strategy and process design workshops to define current state and future state business processes, key performance indicators (KPIs), and guiding principles

Analyze, redesign, and document operational workflows to improve efficiency, user experience, and business performance

Assist in the configuration, customization, and implementation of enterprise platforms, including ServiceNow (ITSM, CSM, and FSO), Salesforce, and NetSuite

Support the design and configuration of workflows, forms, automations, and basic scripting within ServiceNow, NetSuite, and Salesforce while translating business requirements into technical solutions

Collaborate with developers, business analysts, architects, and client stakeholders throughout project delivery

Create business requirements, user stories, solution design documentation, process maps, and user guides

Perform system testing, debugging, quality assurance, unit testing, and user acceptance testing (UAT) to ensure high-quality implementations

Support deployment activities, post implementation enhancements, and end user adoption by creating training materials and facilitating knowledge transfer

Assist with financial modeling and business case development to evaluate strategic initiatives and align technology investments with business objectives

Maintain project documentation and contribute to continuous improvement efforts across client engagements

Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs

Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes

What You’ll Bring to the Team

Sharp analytical thinking and an interest in solving complex problems

Effective written and verbal communication skills

A collaborative mindset and enthusiasm for working as part of a team

Ability to stay organized and manage priorities in a dynamic environment

Demonstrated leadership through academics, extracurricular activities, or prior work experience

Curiosity about emerging technologies, including AI, and a passion for continuous learning and innovation

Required Qualifications

Bachelor’s degree in progress, with an expected graduation date between December 2027 and August 2028

You will be asked to confirm your expected graduation month and year at the offer stage and prior to beginning your internship

We do request & review official transcripts from your school prior to the start of our internship program

If your expected graduation date falls outside of this range or changes, you are not eligible for this internship

Minimum cumulative GPA of 3.0

Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)

Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model

Ability and willingness to travel (up to 50%); travel expenses covered by West Monroe

Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs

Preferred Qualifications:

Majors in:

Accounting

Business Administration

Business Analytics

Computer Engineering

Computer Science

Economics

Finance

Industrial & Systems Engineering

Information Systems

Marketing

Software Engineering

Supply Chain

Join our team and make a lasting impact!

Based on pay transparency guidelines, the pay rate for this role is $40.00.