IT Support Associate II

IT Support Associate II
Type of Position: Full-time, Hourly, Non-Exempt 
Schedule: Weekdays between 8:00 am and 4:30 pm
Location: Seattle, WA

St. Joseph School seeks a full-time IT Support Associate II. This position focuses on the implementation and maintenance of technology operations, computer repair, and inventory management across the school. The role also supports the day-to-day operation of computer hardware and software systems by monitoring systems, coordinating support needs, and assisting with training and troubleshooting for faculty and staff. 

Key Responsibilities 

● Acts as a lead resource in providing technical support for personal computer hardware, software, and complex technology environments 

● Administers user accounts and permissions 

● Sets up and configures desktop computers, peripherals, and user accounts 

● Installs software and repairs hardware 

● Designs and produces moderately complex reports 

● Researches and recommends system and equipment upgrades 

● Works with established vendors to resolve equipment failures and technical issues 

● Participates in complex technical projects 

● Assists with school activities and functions during and after school hours

Qualifications 

● Bachelor's Degree in Computer Science preferred; otherwise, a high school diploma and A+ Certification are required 

● Understanding of basic network protocols and operating systems 

● Strong attention to detail and written and verbal communication skills 

● Demonstrated ability to meet established deadlines 

● Ability to maintain strict confidentiality 

● Ability to work respectfully and comfortably within a Catholic, Jesuit educational environment 

Compensation

Rate $26.00-32.00 per hour (DOE). St. Joseph School provides a full range of benefits that include medical, dental, and vision insurance (based on FTE), health savings account, flexible spending account, life, AD&D, and long-term disability insurance, employee assistance program, retirement plan with generous employer contributions, paid time off, and professional development opportunities. Free lunch (on-campus cafeteria) when school is in session.