ATT Access Assistant (Audit Support)

ATT Access Assistant (Audit Support)

Department Description

Disability Resources for Students (DRS) is a unit within the UW Division of Student Life. DRS is dedicated to ensuring access and inclusion for all students with disabilities on the Seattle campus enrolled in our undergraduate, graduate, professional, Evening Degree and Access programs. DRS serves 6000+ students with either temporary or permanent physical, health, learning, sensory or psychological disabilities. We partner with students and faculty jointly in the process to establish accommodations, services, and access to academic programs.

Job Description

Under the supervision of the Access Text and Technology Program Manager, ATT Access Assistants provide direct student accommodation services for the DRS Access Text and Technology (ATT) Program. Examples of team duties include: processing, preparing, scanning, and/or remediating accessible texts from print and electronic sources; reviewing, routing, and maintaining student requests and work orders; retrieving, printing, and organizing documents and digital materials; packing and shipping/mailing documents; communicating via email with students, textbook publishers, and other parties as needed. The ATT team is based at UW Seattle, serving DRS students on all three UW campuses (Seattle, Tacoma, and Bothell). 

Supervision

This position will report to the Access Text and Technology Program Manager, or delegate.

Responsibilities

• Assist in implementation of Access Text and Technology program accommodations and initiatives. Some work may include cross-training depending on operational needs.
• Complete procedural sequences and tasks requiring meticulous attention to detail.
• Properly route incoming requests and inquiries from students and instructors (internal records management system).
• Monitor work order progress, and research or escalate issues when necessary.
• Track changes in student work orders, including course cancellations.
• Assist with organizing and maintaining digital archives; correctly file and prepare new materials.
• Maintain accurate work notes and activity records, ensuring that pertinent details are recorded, completed, and updated daily.
• Communicate consistently with Program Manager and other team members.
• Collaborate with other team members on projects and process improvements.
• Assist as needed with process of contacting textbook/media publishers and obtaining accessible materials.
• Maintain confidential and accurate records in department (myDRS) database.
• Assist Supervisors in other duties as assigned.

Minimum Qualifications

• University of Washington matriculated student.
• Computer skills: basic Microsoft Word and Excel, managing multiple programs simultaneously.
• Willing and able to learn and master new software.
• Able to work effectively on linear, sometimes repetitive, tasks requiring sustained attention to detail.
• Able to work both independently and in a team setting.
• Able to pass a background check and handle sensitive/protected information.

Desirable Qualifications

• Experience with quality control, auditing, or helpdesk roles.
• Experience with ticketing systems and/or routing processes.
• Experience working in higher education settings.
• Experience working with students and or adults with disabilities.
• Fluency or conversational skill in American Sign Language.
• Knowledge of assistive technologies for people with disabilities.
• Pattern of reliable attendance and punctuality in prior positions.

Educational Benefits (Federal Work-Study)

DRS provides employees with a meaningful work experience. As members of the ATT team, employees can engage in a variety of experiences including staff orientation and trainings, leadership development, and side projects that build connections across the department with peers and professional staff. Some intended learning competencies that will be developed in this position include:

• Working in teams composed of members from multiple disciplines and varied backgrounds.
• Skilled communication (written and oral, technical and general) with people from a variety of backgrounds.
• Enhanced ability to think critically and independently.
• Proficiency in desirable specialized computer skills, including collaboration tools, databases, and helpdesk/customer service applications.
• Proficiency in working effectively in a remote work environment.
• Understanding and applying systems thinking.
• Completion of specific projects/deliverables for outside clients.
• Knowledge of state and federal laws pertaining to students with disabilities in higher education.
• Knowledge of various ways people with disabilities use adaptive technology.

Job Hours, Pay, and Location

Assistant I: $21.14 per hour

Assistant II: $21.63 per hour

Assistant III: $22.15 per hour

Student employees: 10‐19.5 hours/week.

Work hours are primarily Monday‐Friday from 8am‐5pm during the academic year. Operation hours may vary during finals weeks, academic breaks, and summer quarter.

Schedules are based upon employees’ academic courses and/or other responsibilities, along with department workload. Ideal candidates can give a minimum of one academic year (9-12 months) commitment and are available to work during summer and/or quarterly breaks. During these periods, student employees have the option to work up to 40 hours each week if not enrolled in courses.

Employees work in several locations on the UW Seattle campus; depending on job duties, some team members also work remotely on a case-by-case basis.